Phoenix is a full cycle underwriting system, currently available in four European languages, incorporating insurance products that are tailored to requirements, with full document production, storage and retrieval facilities. Products can be complex, accommodating multi-currency and multi-country demands, such as UK and European taxation regulations.

Phoenix has been designed to significantly reduce the time taken to quote for and process Personal and Commercial Lines business. This is achieved through windows-based technology and has proved to be successful in both call-centre and the more traditional (proposal form-based) environments.

The underwriting system includes processes for rating, quotations, policy issue, mid-term adjustments (endorsements), renewals (individual & batch) and cancellations. Claims can be fully administered within Phoenix or linked to third party software.

The use of web based reporting enables secure access to information that supports third party claims handling as well as management control over remote underwriting functions.

ePhoenix enables the same functionality to be deployed easily to intermediaries (integrated with their website if appropriate) and also facilitates a direct marketing approach.

Claims administration is optional, as is broker/client account reconciliation and direct debiting through BACS.

Architecture

• Object based
• Graphical User Interface (GUI) enabling intuitive use of screens (Windows 2000 or XP, and Windows 2003 Server)
• SQL Server database
• Integrated with Microsoft Office products

Core System

• Capture and validation of standard client information. Including contact details, marketing information and address (QAS integrated for UK and Europe)
• Full cycle underwriting support (quotation, new business, adjustments, renewals, lapses and cancellations)
• Windback of transactions
• History Enquiry (dated cover versions of policy)
• Document storage and retrieval (system produced and external documents)
• Document production (printing, fax and PDF email)
• Direct debit, cash and credit card processing
• Free format letter production from user defined templates
• Claims processing
• Web based access
• Referral email workflow
• Statistical and Accounting information
• Proportional reinsurance

Product Environment

• Multi-occurrence processing (risk address, vehicle, person etc.)
• Data entry and validation
• Rating and calculations (table rates, flat rates, rate adjustments, loads/discounts)
• Referrals generated by user profile (workflow integrated)
• Clauses (both standard wordings and policy specific)
• Annual, monthly policies, short-term, one-off risks
• European tax rules (including standard taxes, peril based taxes, SI based taxes, ixed levies, natural catastrophe (funds, taxes and commissions) and pool terrorism)
• Automatic document creation on all underwriting events (via Microsoft Office)
• Claim data capture
• Reinsurance plan assignment

Administration

• Rating, discount/load adjustment, excess dated table administration
• Tax table administration
• Postcode banding tables
• Standard clauses, policy wording and endorsements
• User security, access and referral limits
• Capture and validation of Agent (Intermediary) information
• Account statement production and reconciliation
• Currency formatting and Euro conversion
• Free format letter templates
• Drop-down description/classfication entries
• Reinsurance treaty and plan administration