Phoenix can be set-up to handle claims in 3 ways. Manual input (limited data), automatic upload from a separate system or full claims administration. Phoenix full claims administration allows claims can be recorded at risk code level per occurrence (e.g. Address, Insured or Vehicle).

Details of Payments, Recoveries and Reserve movements can be recorded, with statistical information, based on the policy as at the Loss Date, generated for the claim transactions.

Claim payments may be made to the broker, insured or a third party "claim contact". Payments can be made in any currency, and a VAT breakdown can be specified for each payment if required. Authorisation of payments can be applied at various levels.

Correspondence can be generated from the claim information using a series of user defined templates.

Search Facilities

The search facility allows claims to be identified using minimal matching criteria and the display layout can be modified as required.

Global Contacts

Claim experts and service suppliers details can be defined in a Global Contacts database within Phoenix, and attached to individual claims. Once attached to a claim, the contacts can receive payments and correspondence relating to the claim.